Complaint Handling

Despite our greatest efforts, there may be some bigger or bigger difficulties which can be remedied with little care or even taking into account your comments.

The difficulties that have arisen, whether comments, comments or complaints, are, in any case, extremely important. Through these, we are able to ensure the high quality of our services so that you can continue to be fully satisfied with all aspects of your business, and in the long term, all our services will meet your needs. If you have a specific complaint, please send us your comments as described below.

You can make your complaint written and, of course, verbally, which is recorded in our records. Our records are supported by the complaint management system, which records your (name, address, telephone number, customer ID) and complaint (arrival time, place of recording, complaint description, name of the service concerned, deadline and manner of feedback) upon receipt of the complaint and provide the notification numbered. The complaint management system records the complaint investigation and the results in a traceable way.

Bank branches

You can make comments directly in person directly to our associate, who will immediately investigate the complaint and, if necessary, remedy it immediately.
If you disagree with our answer to the oral complaint or we can not immediately investigate the complaint, we will prepare a report on the complaint, which will be handed over to you at the bank branch for personal notification.
Your complaint will be answered within 30 calendar days of the receipt or transfer of the Complaint Report.
You can access the exact addresses and hours of your bank branches here.

Through telephone support

CIB24 telephone support staff are on call at (+36 1) 4 242 242 a day and receive a call, which will be immediately investigated and remedied as soon as possible.

If you disagree with our answer to the oral complaint or we can not immediately investigate the complaint, we will prepare a report on the complaint. Your complaint will be answered within 30 calendar days of the filing of the Complaint Report and at the same time we will send you a copy of the Complaint Report.

Complaints on our telephone customer service will be recorded and the voice recording will be retained for 5 years. On request, we will provide a reimbursement of the phonogram recording of the complaint report or a copy of the phonogram on a durable audio carrier in person at the branch of your choice.

Through fax

You can also fax your complaint via fax (06 1) 489 6957.

Complaint Through Our Website

You can even send your comments now! Click on the following link to access and download our Complaint Form:

Complaint Notice >>

* This form is not suitable for filing for bank card fraud.

In an electronic way

If you wish to report your complaint via e-mail, send your letter to cib@cib.hu or send your complaint via the Internet Bank. In order for us to respond to you, please provide your details and contact details.

By mail

Of course, you can also send your complaint by post to CIB Bank Zrt. Complaint and Quality Assurance Department 1537 Budapest, Pf. 394. Do not forget to write us your precise details and availability to send us your answer to your complaint!

Complaints received by fax, website, electronic and postal mail will be answered within 30 calendar days of receipt of the complaint. If the 30-day deadline can not be respected, we will send you information about it

You may file a written authorization with your authorized agent. The power of attorney shall be entered in a public document or in a private document of complete probative value.

Your written complaint may also be submitted by the National Bank of Hungary and published on the website of the National Bank of Hungary, which form is available on the Bank's side under "Related Documents".

You may file your complaint in a different form than the form provided by the National Bank of Hungary.

For Online Agreements

The European online dispute settlement platform was launched - On the basis of Regulation (EU) No 524/2013 of the European Parliament and of the Council on consumer disputes online dating from 21 May 2013, the European Commission established an online dispute resolution platform.
According to the Regulation, disputes relating to obligations arising from online service contracts between consumers established in the European Union and suppliers established in the European Union, such as offline disputes relating to online contracts concluded through court contracts, should be provided to consumers through this platform .

Go to the online dispute resolution platform

If you are interested in your complaint under investigation, you can do so on any of the above mentioned channels, please refer to your complaint's registration number to facilitate your administration.

If you are unsatisfied with your response, you may be able to report additional questions in any of the ways outlined above, regardless of which channel you have submitted your previous complaint.