Internet Bank First login & Technical help

Concepts for customer identification

Identifiers required to use CIB24 telephone support

CIB24 identifier: The 8-digit identifier on the account statement header and the customer card that is required to identify and access the services through CIB24.
Telephony Identification Code (TAK): The 4-digit secret code created by the account holder, required for identification through the CIB24 and access to the services.

Identifiers used for CIB Internet Bank and mobilCIB *

When registering with a normal secret password

User ID: Identifies the user when entering the system (2 letters-2 numbers-2 letters).
Entry Password: Required to log into CIB Internet Bank. The password is an acronym and a space with a minimum of 6 and a maximum of 14 alphanumeric characters with at least one letter and a compulsory number, which will be changed by CIB Bank for security reasons every 90 days.
Signature code word: a code word that you can use to authenticate orders when you request a service, which you can change at any time.

Token device and CIB mobileToken login

Prior to logging in to CIB Internet Bank - When using Token Authentication Method - you need to provide a 4-digit PIN code generated by you to use the Token Tool to protect your Token device.

To sign up for CIB Internet Bank, you need to provide the following identification information:

User ID: Identifies the user when entering the system. 8 digit character string that is typically the same as your GIRO, that is, the 8 digit digits of your 3 x 8 digit account number. However, it is different if you have requested and received a different identifier at the time of signing up.
CIB MobileToken / Token Generated Password: When using the Token Device Authentication Mode, the Token Device is a single-use, 6-character, numeric password.
In order to approve signatures requiring signature in CIB Internet Bank, you must enter the following ID:

CIB MobileToken / Token Generated Password: The 6-character numeric password generated by the Token tool to validate the operations (orders) requiring signature.

When using Easy Token

To sign up for CIB Internet Bank, you need to provide the following identification information:

User ID: Identifies the user when entering the system. 8 digit character string that is typically the same as your GIRO, that is, the 8 digit digits of your 3 x 8 digit account number. This is different if you have requested and received a different identifier at the time of signing up.
Entry Password: Required to log into CIB Internet Bank. The password is an alphanumeric string with no or no space, minimum 6 and maximum 14, with at least one letter and a compulsory number.
Easy Token Generated Password: Easy Token generated single-use, 6 character long numeric, password.
In order to approve signatures requiring signature in CIB Internet Bank, you must enter the following ID:

Easy Token Generated Password: The 6-character long-term, numeric password generated by the Easy Token tool needed to validate operations (orders).
 

* If you have requested CIB Internet Bank and mobilCIB, you will be logged into the systems with the same user ID. The signature code / signature code needed to confirm orders is also the same.

Technical help

Download Java Utility

• Download the Java Utility for Internet Banking - Windows 7 / XP / Vista / 2000/2003, Linux, MacOS
• Help with Downloading and Installing the Java Utility (PDF file if you do not have Adobe Reader, you can download it for free)
• After updating the latest version of the JAVA virtual machine, you may see an automatic alert appearing before you log on to the Internet bank, which is automatically generated by JAVA.
• Please note that the security degree of the Internet Bank is still adequate, and therefore we recommend that you allow access to the application in the warning and then access our CIB Internet Banking service.

Token

One-time password generator / Token

To achieve the highest level of security, use a token to enter CIB Internet Bank, mobilCIB or eBroker, to confirm orders.

What is a token?

A token is a password-generating tool or application provided by the Bank that generates single-use passwords for CIB Internet-based electronic services

the CIB Internet Bank,
mobilCIB and
to eBroker systems
login and
for approval / electronic signature of operations requiring signatures.

Why choose Password Generator (token)?

The token provides extra security when managing your finances when using CIB Internet Bank, mobilCIB or eBroker services. CIB Bank has several single-use password generators,

the Bank has already provided a so-called Token,
the newly introduced Easy Token tool and
mobile app downloadable CIB mobileToken application
. You can choose the one that suits you best.

What are the other benefits of using the Token?

The banking system checks the user entitlement based on the token data,
An unlimited number of single passwords can be generated,
Easy to use.
CIB mobileToken

To access our electronic services from anywhere, from anywhere

If you have a mobile device that can download and run applications, select CIB MobileToken. CIB MobileToken is easy and easy to download, so you can use your CIB Internet Bank, mobilCIB or eBroker service without using a separate tool.

You can download the CIB mobileToken application, your mobile device from the operating system application store or by clicking the link below.

Download and use CIB mobileToken

After downloading the application and successfully signing up, you will need to enter the 6-digit password generated by CIB Mobile Token application using the CIB Internet Bank, mobilCIB or eBroker services) when entering the services and transactions, orders (signing electronic signatures and approvals.

How to claim CIB mobileToken?

To apply for a CIB mobileToken application, it is necessary to conclude or modify the contract for the use of CIB Internet-based Electronic Services, which you can do in any of our branch offices. If you are the only user of your CIB Internet Bank, MobilCIB or eBroker service, you can also change the contract on CIB Internet Bank so you do not have to go to the branch office. If you apply for a bank account, please bring your identification documents.

What happens if you lose or steal your mobile device with CIB mobileToken?

If the device is lost or stolen, you may request a temporary suspension of CIB mobileToken, and immediately block it by barring CIB 24 telephone support at the (+36 1) 4 242 242 telephone number or at any of our branch offices. Instead of blocking CIB mobileToken, you can apply for a new mobileToken registration (Reconstruction) on your mobile device via the CIB24 Customer Service Center or in person at any of our branch offices.

Easy Token

A safe banking tool

Using the Easy Token tool is very simple. You only need to type in the "Token generated password" field by using the 6-digit number ("one-time password") generated by pressing the button on your device using CIB Internet Bank, mobilCIB or eBroker. This is necessary when signing in and ending both transactions and orders (signature-requiring operations) when signing in to the services.

How to claim Easy Token?

You can apply for the Easy Token tool in any of our branches, which will be immediately available to you after the conclusion or modification of the CIB Internet-based Electronic Services contract. Please bring your ID documents at your request.

Use the Easy Token
What happens if the Easy Token is lost or stolen?

If the device is lost or abandoned, you can initiate the temporary suspension of the Easy Token, and in case of theft, you can immediately block it by calling 24 hours a day at CIB 24 Customer Service at (+36 1) 4 242 242. You can apply for a blocked Easy Token in any of our branches.

FAQ

What are the minimum recommended technical conditions?

Computer with Windows 10/8/7 / Vista / 2003/2008 operating system.
Internet Explorer 8.0 and FireFox 24.0
We recommend using the highest version of browsers available, which is suitable for running Javascript and creating an SSL connection. When installing the browser, update it with the JAVA virtual machine (JVM).
Java Version 1.7 or higher
Internet connection.
Minimum 1024X768 screen resolution and minimum 65 535 color screen resolution settings.

How do I get the latest version of browsers?

The latest version of the browser can be downloaded free of charge from Microsoft and Mozilla's website.

Which browser settings should be made to run the system?

By default, you do not need to change the settings. If you have a problem, check the following settings:

Internet Explorer:

Java
Click Tools / Internet Options
Select Security / Custom level
Verify that "Java Java" permissions do not have Java Java enabled

After updating the latest version of the JAVA virtual machine, you may see an automatic alert appearing before you log on to the Internet bank, which is automatically generated by JAVA.

Please note that the security degree of the Internet Bank is still adequate, and therefore we recommend that you allow access to the application in the warning and then access our CIB Internet Banking service.

JavaScript
Click Tools / Internet Options
Select Security / Custom level
Verify that "Scripting of Java applets" and "Active scripting" are enabled
FireFox:

Check Java and Javascript in the Tools / Add-ons / Extensions menu.

Where can I download or update the Java virtual machine?

Internet Explorer running on a Windows-based PC
MacOS operating system

When CIB Internet Bank is launched, a warning is displayed that the browser does not recognize the Certification Company, what should I do?

The CIB web server is certified by VeriSign Inc. Business Certificate. Clients using older than Internet Explorer 5.01 may experience a browser that does not recognize the certificate publisher. The CIB Internet Bank system can still be started.

What is the Java Applet for CIB Internet Bank?

A program running on browsers, written in a Java programming language (small application) that contains the functions of the Internet Bank.

The minimum Java version required to run: Sun Java 1.6

What is SSL (Secure Socket Layer)?

A standard secure channel whose specification is fully supported by leading browsers. Its job is to create a secure, encrypted channel between the client and the Banki web server and authenticate the source of information.

I would be using CIB Internet Bank for work. What settings should I check?

By default, it is the same procedure as if you were using the service from home. If your workplace has a firewall, check the proxy settings or ask the system administrator to contact the CIB24 Customer Support Center ((+36 1) 4 242 242, e-mail: cib@cib.hu) for technical assistance to ensure the

Prevents Internet banking from occurring if I own a firewall?

No, if the HTTPS (443) port is enabled at least at ibank.cib.hu.

Can more than one user use the same PC so that their data remains confidential?

Of course, closing applets can only be retrieved by re-logging. If you are saving your confirmation emails, please be careful to save it where you can access it.

Can someone access my other bank information over the Internet?

No. As long as you keep your user ID and password / Token PIN secret, others will not have access to your data. Keep it secret and make sure that no one is watching your password or Token PIN code and code. Once connected to CIB Internet Bank, it is already in a secure environment, provided by the worldwide security technologies (for details see Security).

I have Apple Mac (MacBook, iMac, Mac mini, Mac Pro). Can I use my Internet Bank too?

Apple's operating system is basically unsupported but most of it can be used with Safari or the latest Mozilla Firefox browser.

The installed Java version can be Java version 1.5 or higher for OS X.
OS X "Lion" requires 1.6 Java.
Printing and generating a pdf document are available on Apple Mac (MacBook, iMac, Mac mini, Mac Pro). Printing requires MAC OS version 10.6 or higher. Browser: Safari, Mozilla Firefox.
Supported and tested for Windows operating system.

Internet Bank launches a "Page can not be displayed" message on the screen. What to do?

This means that the Applet could not download. Check your browser settings (see Browser Settings for details).

With technical questions, where do I go?

Our bank CIB24 nonstop, telephone support ((+36 1) 4 242 242), e-mail address: cib@cib.hu) is available on any technical matter.

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